Customer Service at OZssage Therapeutic Spa

OZssage Therapeutic Spa: Massage & Skin Care
Job Description
OZssage Therapeutic Spa is the only spa open all year round. We have been serving Big Sky for 17 years and our reputation in the surrounding area with business and residents as well as part time residents is crucial and important to our team. 

Our environment is professional, fun, friendly, supportive and most importantly educational for both staff & clients. Our clientele retention is high and many clients have been with us from the beginning and visit regularly. Our services & customer care needs to be effective and cater to our clients needs.

Spa Customer Service Position

Position: 5 days Tuesday - Saturday - must be willing to work all holidays
Hours: 10:00am - 6:00pm
Reports to: Spa owner & spa manager

Dates of Employment for the season.: 11/28/2017 - 4/14/2018 - possible year round 

Pay & Benefits: DOE $15-$18 per hour (paid every two weeks), one free treatment per month, others at staff rates, product 40% off, cross country ski pass during winter and gym membership to Big Sky Health & Fitness.

Dress: Professional/casual appearance - no visible tattoos, no perfume, good hygiene practices, modest earrings, no high heels, clothing is to reflect the personality of the spa.

Position Summary:

In this position you handle all functions involved with running a busy loca spa. Your work includes everything from taking phone calls, payment, booking appointments, selling clients memberships (very low pressure) to cleaning and folding laundry. This is not a typical "receptionist position" where you just sit up front in one spot for the whole day. The Spa customer service position is a very active position that requires a positive attitude, a desire to work hard, and an ability to multitask. 

You are the front line in representing OZssage Therapeutic Spa, the staff, culture and the owner who still is very much involved with the day to day and development of the business.
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