DIRECTOR OF HOUSEKEEPING

Residence Inn by Marriott Big Sky/The Wilson Hotel
Job Description
Job Description:  Supervise all housekeeping department operations and personnel, to ensure the highest level of cleanliness and guest satisfaction are maintained.

ESSENTIAL FUNCTIONS
OPERATIONS
  • Schedule associates within budget guidelines to ensure adequate staffing while minimizing overtime.
  • Inspect rooms after cleaning.  Review any problems with Room Attendant and recheck when ready.
  • Train department personnel in appropriate use of supplies, cleaning agents and equipment.
  • Develop and maintain department programs to assure the QA program criteria are met.
  • Responsible for monthly linen inventory to determine if hotel has required inventory.
  • Order laundry supplies, linen guest room supplies as needed.
  • Develop department associate’s attitude of attentiveness and anticipation of guest needs.
  • Coordinate with other departments to fulfill guest special requests.
  • Administer guest “Lost and Found” program.
  • Assist the AGM and GM in resolving guest complaints concerning the Housekeeping department.
  • Administer department key control.
  • Inform maintenance of necessary work orders.
  • Interact with sales and front office associates to coordinate meeting room needs.
  • Communicate room status changes to front office.
  • Attend weekly HOD meetings with other department heads.

ADMINISTRATIVE

  • Ensure property hiring practices comply with all state and federal regulations.
  • Interview and assist in making hiring decisions. With input from the team supervisors, conduct reviews in a timely fashion.
  • Payroll administration for department personnel.
  • Assist team supervisors with constructive coaching and counseling.
  • Maintain current licenses and permits as prescribed by local, state, and federal agencies.
  • Schedule management team to include coverage of weekend and evening hours.
  • Formulate personal development plan with GM.
  • Carry out all reasonable requests of which you can perform.
  • Ensure effective departmental communication and information systems through logs, department meetings, and hotel meetings.
 FINANCIAL
  • Comply with corporate accounting procedures.
  • Order supplies, maintain purchase records, process accounts payable and monitor the department budget.
  • Assist GM in developing hotel budget and capital expenditure plans.
  • Utilize budgets to teach team supervisors to understand financial objectives. 
 ASSOCIATE DEVELOPMENT
  • Develop cross-training opportunities throughout the hotel and within company. 
  • Assist team supervisors in understanding AOS/ GSS results, developing game plans to attach need areas.
  • Complete development plan for team supervisors focusing on continual learning.  Assist the team supervisors in doing the same for each team member.  
  • Conduct one-on-ones with team supervisors/ members and conduct annual reviews.
  • Provide service training on a quarterly basis. 
  • Ensure orientations for new team members are thorough and completed in a timely fashion.
  • Know hotel emergency plan, train and implementation.

ASSOCIATE RELATIONS

  • Create and nurture a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing service.
  • Be readily available & approachable for all team members.
  • Assist supervisors in understanding team members’ ever-changing needs and expectations.
  • Take proactive approaches when dealing with associate concerns.
  • Celebrate and foster decisions that result in successes as well as failures.

GUEST RELATIONS

  • Be readily available/ approachable for all guests.
  • Take proactive approaches when dealing with guest concerns.  Follow property specific second effort and recovery plan.
  • Ensure staffing levels allow team members to exceed guest needs.
OTHER REQUIREMENTS
In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM:   
  • The hotel operates 7 days a week, 24 hours a day.  Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
  • Carry out all reasonable requests by leadership team.
  • Comply with department uniform and appearance standards.
  • Participate in Manager on Duty coverage program requiring weekend stay-over.
Contact Information