Weekend Manager

Big Sky Vacation Rentals
Job Description

Company Overview

At BSVR we feel privileged to be part of the Big Sky community. We live here for a reason and acknowledge the importance of giving back to the community in which we work and live. Our goals are to represent the top properties in Big Sky and ensure our guests have an experience that will make them want to return again and again. We understand creating this experience can only be accomplished with great employees, so we strive to hire quality people that enjoy what they do. As a management team we also understand that if you are committed to your customers, you must be committed to your team. To this end, we are always working to make our company a place you are proud to be part of and one that attracts top talent. We know that great people want to build great companies. If you are a person that can lead by example with a passion for excellence that inspires others to perform at that level we would love to speak with you and let you know why we believe this is a once in a lifetime opportunity to join us in Big Sky, Montana!

 

Our mission is: To create extraordinary vacation experiences for our owners and guests.

The thing that sets us apart is a staff that is rooted in the Big Sky community and genuinely cares about making guests and owners happy. It shows in the reviews…this trait shines through. We aren’t always perfect, but we have a commitment to treating people’s vacations like they are our own. When something is less than perfect we work hard to make it right.

Position Summary

The weekend manager will be responsible for all aspects of operations and guest service under the guidance and direction of the Operations Director and the Guest Services Director.  The weekend manager will guide the activities of the Maintenance Team, Property Inspectors and Property Managers each weekend.  In addition, the weekend manager will oversee guest service-related activities and communication This position requires confidence, independent action, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. A well-suited candidate can react and adjust quickly to changing conditions and come up with practical ideas for dealing with them. The style is purposeful, directed at getting things done quickly. At times there is challenge and pressure, and people and problems must be handled with confidence and determination. The position requires a self-disciplined person who can handle details as long as they are only an intermittent aspect of the job, and not the primary responsibility. This job requires self-assurance and competitive drive. There is a strong demand for high quality, organized and repeatable results. The responsibilities are broad in scope, encompassing a wide variety of activities requiring rapid shifts in priorities. This is primarily a task-focused job, requiring a somewhat authoritative, directive leadership style that encourages results-driven, task-oriented collaboration.

Required Hours

Friday 2:00 PM – Monday 12:00PM

Includes overnight emergency maintenance phone Fri, Sat, Sun nights from 7:00 PM to 8:30 AM 

(This is an on-call shift, but must be available to answer the phone and respond if necessary)

Scheduled hours Friday 2-7 PM, Saturday 8:30 AM to 7:00 PM, Sunday 8:30 AM to 7:00 PM, Monday 9:00 AM to Noon (30 hours approx.)

Responsibilities

  • Participate in Friday Briefing with Operations Director and Guest Services Director
  • Conduct a Saturday and Sunday standing staff meeting with Property Managers, Property Inspectors and Maintenance Team to be sure everyone has prioritized duties for the day
  • Motivate and create enthusiasm in teams and maximize staff time for efficiency to complete tasks
  • Review the work orders for the day and being sure that they are assigned and prioritized
  • Write work orders as requested by in house guests and owners, assign and track progress
  • Back up support for in-house guest phone line
  • Back up support for maintenance line
  • Handle any elevated guest issues – Documentation, gathering information and solving issues
  • Monitor the progress of guest/owner issues tracker daily with goal of resolving all issues prior to end of shift
  • Monitor Emergency maintenance phone 7 PM – 8:30 AM Friday, Saturday and Sunday evenings
  • Monitor owners@email and be sure getting conversations are being flagged, responding as necessary
  • Spot checks of PI team, quality control over process
  • Reading closed work orders each day and writing a follow up work order if necessary (issue not resolved)
  • Monitoring Schedule – making sure all staff show up for shift, creating contingency plan if necessary
  • Handling any employee conflicts getting involved when necessary and being calm, patient and diplomatic
  • Working with any vendors who need assistance, problem solving
  • Monitoring property inspections, looking for properties that are ready, setting door codes once ready
  • Breezeway text message monitoring and responding to guests

Qualifications

Two to three years’ experience in a Customer Service position

Two to three years’ experience in the Hospitality industry

Two years in hospitality related management position managing a team of 5-15 individuals

Minimum of a high school diploma or GED

Combination of education and experience may be considered

Compensation

  • $40,000 to 43,000 annually DOE (minimum for 30 hours)
  • Bonus

Benefits

  • 401K with 3% company contribution
  • Health Insurance
  • Paid Vacation and PTO
  • Potential for advancement
Apply HERE
Contact Information